Help center
Answers for the things that actually go wrong.
Points and receipts
My points from last night have not shown up
Receipts under $50 credit right away. Anything higher goes to a manual check, usually the same day. If a register visit is missing entirely, email us the date, the location and the check total and we will add it by hand.
How many points do I earn?
One point per dollar on the receipt total, multiplied by your tier: 1× as a Member, 1.25× at Gold, 1.5× at VIP. Multiplied earnings round down to whole points.
What is a point worth?
100 points takes $10 off your check at any participating location.
Why was my receipt rejected?
The usual reasons: it was not from a participating restaurant, it was more than 7 days old, the date could not be read, or the same receipt had already been scanned. The app tells you which one it was, and you can resubmit for manual review.
Do my points expire?
No. Points stay on your account and tiers are lifetime, so a slow month never costs you your multiplier.
Redeeming and codes
How do I use a reward?
Redeem it in the app, then show the six-character code to your server. Points come out of your balance when you redeem, and the code runs on a 15-minute countdown once you activate it.
My code expired before I could use it
The points are refunded automatically when an unused code expires. You will see the refund in your activity and can redeem again.
Can I use a reward at any brand?
Dollar-off rewards work anywhere in the group. Free-item rewards are tied to the brand that makes the item, and some rewards require Gold or VIP. The reward card says which before you redeem.
Text messages
Why does the app text me a code?
That code is how we confirm the phone number is yours. It is the only automated text we send, and it goes out when you ask to sign in. Message and data rates may apply. Reply STOP to opt out and HELP for help. Full detail is on the text messages page.
I did not get my code
Wait for the cooldown and tap resend. If it still does not arrive, check that the number has SMS service and is not blocking short codes, then email us and we will look at the delivery log.
Plus, account and privacy
How do I cancel FOMO Plus?
Open Profile, tap FOMO Plus, then Cancel. Benefits stay live through the end of the billing period you already paid for, and it will not renew.
How do I delete my account?
Profile, then Delete account. That removes your profile, activity and any unredeemed balance. It cannot be undone, so redeem what you are holding first.
Who can see my activity?
Only friends you have accepted, and only if activity sharing is on in your profile. Point amounts are never shown to anyone else, and location sharing is a separate opt-in you control per friend.
Still stuck?
Email us with your phone number, the location and the date, and we can look up the visit directly.
